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Have had a guest cancel on the day he was due to check in due to covid. I'm Unable to cancel on extranet as it has to be 48 hours before check in.  How can I cancel on extranet now?


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M Adamopoulou 1 year ago


This is only a Partner Community.

Maybe it's better if you call your local BDC office and ask them to support you....


Wish you all the best.

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BrookAve 1 year ago


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


Hi Kelowna International Hostel


Guest could have cancelled via or its CS contact.


Now you can decide if they did not prepay, then just mark it as a No Show, and no prepayment so you do not get invoice for commission on it.


There is also a feature on the Reservations statements under finance menu, with a tickbox to dispute that reference should it appear as commission applied.


Or you could just message the BdC support with the details and it will be resolved in time.



Contact BdC Support as per the visual guide below or the short version here:



1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘ messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

Be Safe, Be Well


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