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I need to cancel a booking for some technical problems. the customer service is not available. What should I do?

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BrookAve 1 year ago




I would direct the guest to cancel themselves via website


or use request cancel on detail page, choose option 2, wait for guest to get system notification and acknowledge it by clicking.



Do not post account nor action requests,  PartnerSupport will never see these posts.


No action will be taken, contact Partner Support directly.


If invoice related use the dispute feature on reservation statements page or message Partner support 


Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.



Kind regards