I m trying to get in touch with booking.com but failed.
I had to cancel a guest who had a reservation placed inAugust 2020.
His stay is in 6th May 2021 for 5 days.
I asked him to cancel his booking on 19th February 2021 because the property is rented out from January 2021 till June 2021. He has 3 months to find another accommodation. .
He does not want to remove his booking. I apologised for the inconvenience but a month later his booking is still there.
What is your best advice?
Will I pay a fee if I can't accommodate him?
Thank you for your help