1

cancellation

If the guests cancel the reservation a few days before the check in and they are entitled a refund, will booking.com compensate me somehow for not being able to have time to find anyone else to book on those days? Many thanks


11
BrookAve

 

Hi 

 

Simply no, that is not a thing.

 

However their is a program called -  Ask for a replacement guest | Booking.com for Partners

 

 

 


Reminder you cannot post actions requests or any action request on here.

 


 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

*** public main lines via Where you can reach us

 

 


how to contact partner support via private assigned number in inbox

1
Enrique Padilla

Hi BrookAve, many thanks for your message, it has been really helpful. Is this option 'Ask for a replacement guest' free of charge or will I be charged for it? Many thanks

1
Enrique Padilla

Hi, sorry I did not get your answer. Is it yes to 'free of charge' or yes to 'I will be charged'? Many thanks

11
BrookAve

 

Look lad if you never click and read it and dont try to sign up for it you will never learn anything on here,

I will not be doing it for you.

1
Enrique Padilla

I had already clicked the link and could not find a clear answer, that is why I asked again just in case you could help. I will check again. Thank you very much for your help. You have been really helpful, really appreciate your time. Have a lovely day!

11
BrookAve

sorry Enrique 

 

sometimes I see a lot of extremely lazy partners on here (I have a pet peeve of zero tolerance for it) , who have not even read the basics, and post wanting it all done for them, and assume BdC Parnter support , finance and senior management are looking at these posts , when they are not.

 

yes its free to apply for.

11
BrookAve

 

 

Clicking ‘Activate now’ will take you to your calendar. If you are not eligible for ‘Ask for a replacement guest’, the option to activate it will not be displayed to you.

11
BrookAve

 

example a flexible 1 day booking gets cancelled, if the system tags it as 'Find A Replacement Guest' or similar wording....

 

It then will attempt to find another searching , if they cant they will pay you that rate for those nights booked by the original guest.

 

I had it myself, but at the time it was only some bookings it applied to and was on my default no-refund rate plan. so basically it upgraded the non refundable bookings to refundable to boost the flexibility

1
Enrique Padilla

Please BrookAve you don't need to apologise. You have been of great help to me! I fully understand, it must be frustrating when that is not really your job and won't be appreciated it. Some people expect a lot. Take care and thanks again!