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Hello, i would like to cancel my accommodation. I have still some reservations, the one in May stays in tact. But one person *** did cancel, like i asked her, but she will not get all her money back from you. Something went wrong, Can you try to give her her money back in total and not only 9 euro something?

I apologize but i do not know how to make this word for her.

Best regards Kadischa

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BrookAve 1 year ago


Hi Kadischa


Thats not how to do it.


  1. In the extranet, close all rooms to prevent new bookings
  2. go to the ‘Inbox’ tab.
  3. Select ‘ messages’.
  4. Right Pane - Click on ‘See Contact Options’
  5. Choose Account
  6. Now choose TERMINATE, 
  7. follow the prompts.


You may later need to contact partner support or they will reach out about the future reservations, but best in mean time to have at least sent a message to those guests.



Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox