Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

cancellation

Hello, i would like to cancel my accommodation. I have still some reservations, the one in May stays in tact. But one person *** did cancel, like i asked her, but she will not get all her money back from you. Something went wrong, Can you try to give her her money back in total and not only 9 euro something?

I apologize but i do not know how to make this word for her.

Best regards Kadischa


11
BrookAve

 

Hi Kadischa

 

Thats not how to do it.

 

  1. In the extranet, close all rooms to prevent new bookings
  2. go to the ‘Inbox’ tab.
  3. Select ‘Booking.com messages’.
  4. Right Pane - Click on ‘See Contact Options’
  5. Choose Account
  6. Now choose TERMINATE, 
  7. follow the prompts.

 

You may later need to contact partner support or they will reach out about the future reservations, but best in mean time to have at least sent a message to those guests.

 


 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile


  10. how to contact partner support via private assigned number in inbox