We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Cancellation

Hi all  I need to cancel a booking due to a non compliant guest.

 

I have requested that the said guest cancels the booking and the reasons why but I have not had any replies to me emails.  How do I actually go on to their booking and cancel it ?

Karen

6 Replies
30 Views

10
BrookAve

 

in this case you can do it yourself, simply

 

open reservation details page , click Request to cancel and choose option1, and thats it

+2
5 months ago
1
Karen Shields

Hi  I have done this but the booking remains in the calendar so no one else to book that room ?  Does the individual who has booked have to cancel it to ?

5 months ago
10
BrookAve

its not instant but if its still showing like that after 24 hours message BdC.

in mean time open calendar list view for those dates and increase the availability count +1 to make the room seem available.immediately

+1
5 months ago
1
Karen Shields

Thank you for this.

Which is the best email to make contact with BdC if I have to?

Thanks again

5 months ago