1
Answered

Cancellation

I want to cancel my listing with your company. It is impossible to reach your Customer Service or speak to anyone on how to update my Listing ***. 

Please cancel my Listing *** and send me confirmation.

Thank you,

Edgar Irizarry

***


11
BrookAve

 

Hi Edgar, 

nope, thats not how this works at all.

 

search 'end my partnership'

 

or 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose TERMIATE

 

 

 


 contact partner support, see below 3 methods

 

 


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.

 


 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

B.
Jarratt - Acco…

Hi Edgar, I'm sorry to hear you are having trouble contacting the support team. 

 

If you follow BrookAve's advice, you will be able to contact support either via a message or on the local phone number. 

 

You will need to contact support for assistance, and/or close all rooms via the calendar (or your channel manager) so that they are not bookable on our platform. 

 

Kind regards, 

Jarratt