Use our data-driven guide to capture late-season demand.

y
1

Cancellation

Hi,

 

How to refuse a reservation due to COVID ?  Must have 24 hours between 2 reservation.

 

Profile picture for user sharonpowney.hotmail.co.uk s
9
Sharonpowney 2 years ago

You need to manually block the day in between bookings.  If you can't take bookings then mark property as Closed.

y
1
Yves Bouchard 2 years ago

Thank's.  But the reservation has been confirmed automaticaly.  Now, i just want to cancel it.

Profile picture for user sharonpowney.hotmail.co.uk s
9
Sharonpowney 2 years ago

that wasn't what you said in your query !  Try pressing Cancel button on reservation record.  Message guest and explain.  They have to actually do the cancellation.  Maybe let them know some alternatives nearby so more likely to agree to cancellation.  If you contact help team they will charge you a relocation fee. 

You have posted this on the partner forum so we cannot do it for you.  Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us