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cancellation arrrived tonight for tomorrow

The guest cancelled tonight for tomorow,i needed to get  everythhing ready,i live 100 km from the apt,booking asked if i can offer free cancellation

1 Replies
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BrookAve

 

Hi Francesca

 

Above does not have any actual questions in it.

 

In fact you answered your own statement, as you indicated you spoke to BdC Support, so what exactly are you looking for now?

 

If you are asking should you comply with the request for free cancellation, then I would say no as its less than 48 hours notice.

 

Is it a non refundable rate?

I would either :

  1.  say no,
  2.  offer 50%
  3. cost of first night and refund remainder.

 

 


Kind Regards,

Be Safe, Be Well

 

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27 days ago