Cancellation because of Covid

Can I cancell a reservation because of Covid of a guest without paying commission? I will do a 100% refund .

I don't find my PIN number to speak to a human being and not a robot.  The telphone *** does not allow it.  How can I speak to someone?

To communicate with Booking.com is a disaster.


Isle of Wight …

Yes. But .....

The guest needs to log in to their BDC account and request the cancellation and state that it is due to Covid restrictions. They must ask for you to waive the fees. Depending on which member of BDC staff receives this request, you may get a phone call or you may get an email or you may get a message in your Extranet from BDC.

If you are lucky, the booking can be cancelled easily.

Make sure the guest requests the cancellation. You may need to phone the guest to get them to do this. If you request cancellation yourself, a member of BDC staff will send you messages or emails or may phone you up asking why you are unable to accommodate the guest and saying that you will have to pay commissions and the additional costs of any alternative accommodation. It's a serious hassle doing it yourself ......


Contact BdC Support as per the visual guide below or the short version here:



1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then Call, phone number is revealed





Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


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