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Cancellation of a booking ***
I would like to Cancel a booking. That was made 3 hours ago.
My accomodation is not ready to host someone tomorrow. If you can find her an alternative accomodation
I would like to Cancel a booking. That was made 3 hours ago.
My accomodation is not ready to host someone tomorrow. If you can find her an alternative accomodation
Welcome to the Partner Only Forum, addressing only us not BdC support team.
Posting something like this will not result in any action at all.
Hi Zoliswa
This sounds like common mistake ,new registered partners make, you need to close availability on calendar -= list view.
Note as its too close to check-in , beware you will end up paying for relocation if the guest does not cancel.
You can try my cancel procedure first and if they dont want to cancel i suggest you find them somewhere else or ring Partner Support (see guide below) and have them look after it.
Quick Guide :
Literally that simple.
The only typical time you cannot use this, is when the Request Cancel is greyed out.
That is usually because of :
Else phone BdC Support if the guest does not action the notification after 3-5 days.
Side Note: if you enable Deposits, and they do not pay the deposit within X hours or x days, you can use option 1 on the Request Cancel to void the booking. Then phone BdCsupport when its very close to check in date and they will manually void it for you.
Kind Regards,
Be Safe, Be Well
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