cancellation of a booking
A ticketed music festival our client was attending with 3 friends was cancelled and she requested a cancellation of her booking. The event was cancelled because of uncertainty around potential restrictions due to Covid-19. As it turns out there are none in our community.
I was happy to cancel her booking and did not hear back from her. I checked and it seems she has to agree to the cancellation or confirm. She has not despite 2 more emails. She replied to one email and just acknowledged my email.
So my issue is this-obviously she has not showed up this weekend for her 2 night booking. I was unable to open the cottage to take another booking. So if I say she was a no show and she gets a full refund? How much compensation could I get if I said she has to pay a cancellation fee? I'm reluctant to do this but feel a bit frustrated she has not cancelled her booking.
Thanks in advance for advice