We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Cancellation of booking ref ***

Hello

 

I would like to cancel this booking for the 3rd July 2021, I am not sure how this guest managed to book this as I have not opened my diary for 2021?

We only do 2/3 night in July, with being our busy times. I can not accept a 1 night booking.

Please can you confirm cancellation

 

Thank you for your help

 

I have contacted the guest and offered a 2 night stay, or cancel the booking

3 Replies
16 Views

10
M Adamopoulou

Hello and welcome to the Partner Community.

You did very well to contact your guest...

 

For further info you have to contact BDC directly through your Extranet inbox tab.

 

Wish you well.

16 days ago
10
BrookAve

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


 

Hi 

 

Unfortunately this is not a topic we Partners can help with here, other than :

 

1. Consider the penalty of doing this first. If they or you contact BdC to cancel this , they get relocated and you get sent the bill for it.

 

2. Open Calendar in list view for that month, and check the status and restrictions for those dates. Now check other months as you claimed 2021 is not opened. 

 

Bulk Edit can be used with date range to update status to closed. and or restrictions like Minimum length of stay to 3. etc..

 

 

3. You cant request actions for your account on this Partner Hub.  This is not BdC Support only Partners and Community Team.

 

 

4. Cancel it yourself and hopefully the guest agrees to it , to avoid relocation fees by doing this :

 


Quick Guide :

  • Open the reservation details page  
  • On right pane click Request Cancel  
  • If you actually want to agree to 100% refund then just select OPTION 2.  
  • BdC System will notifi Guest  
  • Guest must then click on a confirmation link in the notification.  
  • Once confirmed System if prepaid to BdC, will process a 100% refund back to their payment source, within 10 days.

 

Literally that simple.

 

The only typical time you cannot use this, is when the Request Cancel is greyed out.

 

That is usually because of :

  • Too close to check-in date /time
  • After check-out date or check -in.

 

Else phone BdC Support if the guest does not action the notification after 3-5 days.

 

 


Kind Regards,

Be Safe, Be Well

 

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+1
16 days ago