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Cancellation due to covid
The government has announced that we may be able to reopen on the 17th May at the earliest. I have a guest who booked in December for the 1st April 2021 how do I cancel this booking?
The government has announced that we may be able to reopen on the 17th May at the earliest. I have a guest who booked in December for the 1st April 2021 how do I cancel this booking?
You haven't added any details, so guessing you're in the UK?
You should contact the guest and ask them to cancel - tell them to make sure and tell BDC that they are cancelling because of government restrictions
BDC will probably email you telling you they will find alternative accommodation for the guest and that you must pay for it - yes, this really winds hosts up, but it's what BDC do best - you will need to reply to BDC telling them it is government restrictions and must be refunded in full - you might need to tell them several times - and sadly, you might have to get angry with the *** BDC staff for them to pay any attention to what you tell them .....
How-To:
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