Cancellation due to covid

You haven't added any details, so guessing you're in the UK?

You should contact the guest and ask them to cancel - tell them to make sure and tell BDC that they are cancelling because of government restrictions

BDC will probably email you telling you they will find alternative accommodation for the guest and that you must pay for it - yes, this really winds hosts up, but it's what BDC do best - you will need to reply to BDC telling them it is government restrictions and must be refunded in full - you might need to tell them several times - and sadly, you might have to get angry with the *** BDC staff for them to pay any attention to what you tell them .....

How-To:

• Open reservation details page.    
• Send message at bottom to notify of intent.    
  • No Deposit PrePaid - "Due to the failure to prepay the deposit in a timely manner, and it is now 28+ days since booking date, we have no choice but to void this booking."      
  • No Deposit - "Due to the COVID restrictions, we have no choice but to cancel this booking, you will shortly receive a second message to acknowledge."  
• Now on top of the page on right pane, click Request Cancel    
• Then choose Option 1 (if you ask for a deposit)
•  or Option 2 if no deposit,  
• , follow any prompts after that. 
• Now you wait for the status to update.

Kind Regards

Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.

 Message or Call BdC PartnerSupport ***

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

*** public main lines via Where you can reach us

Kind Regards