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Cancellation by guest
Hi
I just had a guest cancellation, she cancelled 17 days before check in. But i’ve fixed that cancellations 30 days before check in the guest loses theri money. But booking sats that i wont Get that money now? Why?
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Hi Ardian
Yes that does seems strange, but I suspect it is due to a misconfiguration you made.
As we cannot assist further and cannot see your config, Please phone BdC Support directly for this type of enquiry. Guide below or :
1) In the extranet, go to the ‘Inbox’ tab.
2) Select ‘Booking.com messages’.
3) Click on ‘See Contact Options’.
Topic : Account
Subtopic : Other, then phone number is revealed on right
Kind Regards,
Be Safe, Be Well
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