A cancellation made by Booking.com

 A guest made a booking through Booking .com for September 25   ***,  Another guest made a booking for the same night in same room  through Booking.com  ***. Two days later Booking .com informed me that the original booking had been cancelled. Neither I nor the guest cancelled the booking. We are both upset . How could this happen?





youll have to ask them


but one thing are you listed on another OTA website?


if yes then sign up for a channel manager to prevent double bookings, its that simple.



syncbnb, smoobu, cludbeds, beds24, etc google for more




best to contact Partner Support for  assistance 



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox