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Cancellation Policy

I want to chance the cancellation policy for bookings already made from strict to just 3 days prior to arrival.  How can I do this .    I have changed it, but think it may only apply to new booking.  Thanks for any help

6 Replies
78 Views

9
Sharonpowney

I would expect any changes to policy would only affect new bookings.  You have a contract with previous bookings that is already in place.  Appreciate your new policy is better given current conditions.  Depending on how many bookings you have under old policy you could message them and let them know, because you could waive cancellation fee if they cancel nearer the time.  Or they could cancel old booking and rebook under new policy.  

2 months ago
10
M Adamopoulou

I think like Sharon suggested canceling and rebooking is the best solution.

Wish you well.

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2 months ago
5
Le Balcon des Jasses

For the protection of other customers, and my family, I acquired a contact loose thermometer so I can test incoming customers: Should a customer arrive with a fever, should they be rejected? If a traveller arrives on a plane with a fever, they will be rejected and their ticket will not be refunded but can be used for a later departure. I asked Booking: com yesterday, whether we will be paid for our booking if customers arrive with a fever and I reject them. the answer is here:

Dear partner, Thank you for contacting Booking.com about getting paid for the rejected reservation. Unfortunately, if you will reject to accommodate a guest when he arrives, we should relocate guest under our contract which you signed. As part of the guest’s relocation, we would ask you to provide private transport to the new accommodation. Any other reasonable costs should also be reimbursed, for example, cost difference between your property and the alternative accommodation, transport, phone costs to the guest, etc.

 

Confused.....Lucy

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2 months ago
9
Sharonpowney

Although I understand you wanting to keep you and your customers safe, you also need to look at the issue from the view point of the arriving customer that you reject.  By taking their booking you are entering into a contract with them.  If someone has had a long journey to your accommodation and you just turn them away, there needs to be something in place to look after them as per booking.com email.  Also it has been proved that people that don't have fevers can also be infected or someone with a fever may just have a cold.  There are some conversations on the 'Featured' list discussing this and you may want to have a read.

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2 months ago
5
Le Balcon des Jasses

I do understand the Booking Policy. 

In these situations, I just need a guideline, fair and safe for the guest, and for me. It's a Bed and Breakfast, It's my home, and a place where we need to know, our guest is not arriving with COVIC-19.

If people arrive with COVIC-19 symptoms, I do not want, but will send them to a test on our Hospital. 

Will we be paid?

I need an guidelines to the policy..Do I make then, or do Booking.com make then?

Hi from Lucy

 

 

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2 months ago
10
M Adamopoulou

Hi Lucy,

Too many problems...especially if Guests are not responsible!!!

Everybody needs new guidelines about this virus....for the safety of both the Guests and hosts...

Take care and be calm!!!

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2 months ago