Cancellation Policy

Hi Ravi

Reminder:

1. Community Guidelines - do not post phone numbers.  
2. This is Community for Partners not BdC, ergo the name on top of this page Partner Hub.  
3. Cancellation Policy is set by you, you can easily modify as needed, by going to Property >> Policies.

Note some times  Free Cancelation can mean you are in the Risk Free Program and a rate for a guest is upgraded to Risk Free .

Check the reservations Detail page to see if it is tagged as Risk Free. 

It also appears on the Reservations List next to it.

If risk free is not the reason for this Free Cancellation policy, then it would mean you need to adjust your Cancellation Policies to remove or amend.

See example below: