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Cancellation policy of my property is set to 14 days before check in free yet a Genius guest who just booked has 1 day before check in free

Hi,

I am new to the Genius program and although in some ways it does help I have  question. My normal cancellation policy is 14 days before check in free, yet a  Genius guest just booked and he has the right to cancel free up to 1 day before arrival!! I cannot find a glitch in the system Is that a feature genius guests enjoy? 

 

Thank you very much for the hep. 

B.Gaitsgori


11
BrookAve

 

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Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile


  10. how to contact partner support via private assigned number in inbox