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Cancellation policy of my property is set to 14 days before check in free yet a Genius guest who just booked has 1 day before check in free

Hi,

I am new to the Genius program and although in some ways it does help I have  question. My normal cancellation policy is 14 days before check in free, yet a  Genius guest just booked and he has the right to cancel free up to 1 day before arrival!! I cannot find a glitch in the system Is that a feature genius guests enjoy? 

 

Thank you very much for the hep. 

B.Gaitsgori


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BrookAve 1 year ago

 

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