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Cancellation Refund
How can my guest gets her refund for a cancelled reservation. Booking.com has not included the payment in the list of my payout?
How can my guest gets her refund for a cancelled reservation. Booking.com has not included the payment in the list of my payout?
Hi Lilian,
That is a bit ambiguous due to how you say it, but I'm guessing what you meant to say was,
'Why was a guest refunded despite cancelling reservation and my cancelation policy was not applied, I did not receive the cancel fee as part of my payout from BdC."
So basically if the rate had a cancel fee policy, and the Guest never actually prepaid anyone (BdC or You), then there is no funds to cover the fee.
If you need more info contact Partner Support.
If needed, Simply report to BdC Partner Support , see below 3 methods.
Message or Call BdC PartnerSupport ***
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