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Cancellation Refund

How can my guest gets her refund for a cancelled reservation. has not included the payment in the list of my payout?

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BrookAve 1 year ago


Hi Lilian,


That is a bit ambiguous due to how you say it, but I'm guessing what you meant to say was,  

'Why was a guest refunded despite cancelling  reservation and my cancelation policy was not applied, I did not receive the cancel fee as part of my payout from BdC."



So basically if the rate had a cancel  fee policy, and the Guest never actually prepaid anyone (BdC or You), then there is no funds to cover the fee.


If you need more info contact Partner Support.





Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox