Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Cancellation of the reservation

Dear partner,

Can you please cancel reservation number ***. The reservation was made in August 2020. We haven't heard from the guest. I tried to contact them a few times but they haven't responded. I would like this period to be released for someone who really wants to travel and come over.

I hope that you understand this situation and you will react promptly as usual.

Kind regards,

Jasmina Rasovic




Hi Jasmina 

Never ever post cancellation requests here, nothing will happen.


While there are 3 methods, the preferred option is to get the guest to cancel it via their own account.


If guest has not replied in a long time then you have no choice but to contact Partner Support to see what they can do.



Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox