cancellation of reservation

my guest canceled one of the two rooms for tomorrow, so I canceled the other room for them because they are not sure about my arrival (they mentioned that one of their friends has a covid 19 so I am not willing to take them to the hotel - I'm afraid for the security guard other guests

please acknowledge my cancellation under number




Nope not OK and not here either.  




Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox