1

Cancellations

Hello,

I would like to ask if it is possible to send a message to a guest that has cancelled a reservation? I'm talking about the messaging integrated into the Booking.com portal.


11
BrookAve

 

puzzling?? You do have extranet access right?

 

so all you do is open their reservation, scroll to the bottom and send them a message

 

or is there something you have not said?

 

 

 

 


Reminder you cannot post actions requests or any action request on here.

 


 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

*** public main lines via Where you can reach us

 

 


how to contact partner support via private assigned number in inbox

1
Vlatka Švast

Thank you. I see I can enter a message but wasn't sure if ut would get through since googling this issue most posts suggested it wasn't possible. Thank you for the info.

1
Vlatka Švast

And now that I've tried I'm not sure again. Thenmessage sassed for one guest and an error happened in two other cases. Also I really don't know if the guests are getting the messages or a re they just sitting there never to be read by anyone because of aome specific of the booking.com policy. That's why I'm asking.

11
BrookAve

the only time your messages will not get sent is when it is 7 days post their check out date.