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cancelled booking was charged a cancellation fee
Good day
My guest ***, *** *** cancelled her booking 14 days before her arrival and then she received a email stated that she need to pay a cancellation fee of R5610.
It seems like the contact number for the South African office is faulty.
Please assist me.
Kind regards
Patricia
Deer Cottage management (***)
https://partner.booking.com/en-gb/community/tips-tricks-more/how-cancel…