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1

Cancelling

I have a potential guest who has booked a couple of dates in August which I guess he will cancel nearer the time, for the one that suits.  I've emailed him a couple of times and he hasn't replied as the dates include just one night over the August Bank Holiday which I should have a minimum three night stay policy in place but for some reason he seems to have slipped through.  Obviously this will be a prime booking time and I'm not sure how he has managed to book just one night.  I can't seem to find a way of cancelling.

Do I just need to suck it up and wait and see what happens, learning a lesson for next year?


11
BrookAve

 

Hi Janet,

 

Go ahead and cancel them as they are not the minimum 3 nights. Dont wait.

 

To do this message or phone Partner Support , explain the situation and have them also review your setup to make sure the min 3 night is correctly set in the Rate plan and or adhoc dates in the calendar 

 

 


How & Why Add your Listing to your Partner Community Profile



REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

 

Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox