Cancelling a booking

Hello. We have a policy to accommodate children 10 and older. Just had a booking for a couple and a 6 year old...can i as the owner cancel the booking? We have cancellation policy fir full refund before 24 hours of checkin. No money has been taken. Advice please! I asked the guest to cancel but no to my message.


Try giving the guest a ring, lots of people don't notice the messages.  Then you can explain and ask them to cancel.

You have posted this on the partner forum so we cannot help with a reservation issue.  Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.