We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Cancelling a booking

Hello. We have a policy to accommodate children 10 and older. Just had a booking for a couple and a 6 year old...can i as the owner cancel the booking? We have cancellation policy fir full refund before 24 hours of checkin. No money has been taken. Advice please! I asked the guest to cancel but no to my message.

1 Replies


Try giving the guest a ring, lots of people don't notice the messages.  Then you can explain and ask them to cancel.

You have posted this on the partner forum so we cannot help with a reservation issue.  Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 


4 months ago