Cancelling a guest booking due to Coronavirus

I have a guest booking which I want to cancel as we are closed.  I've sent him 4 messages and requested to cancel the booking.  He has not replied.

How do I cancel the booking?  I don't want him turning up and being charged when we are closed!

Thanks for your help


That is really difficult when they won't respond to messages.  Have you tried to give him a call?  You have posted this on the partner forum so we cannot help with cancelling this.  It is better if you do it yourself as booking.com will charge a Relocation Fee

If you need to contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 


Fiona Flintham

Thanks, Sharon, yes sadly he gave an incorrect phone number so I couldn't get through to him.  

I'll try contacting booking.com team directly, many thanks for your advice.