We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Cancelling my ads

I am looking to cancel my ads through bookings.com effective immediately. I need to speak to someone who can help me ASAP. This has been causing trouble and I have no idea how to fix it. 


Thank you


1 Replies


You have posted this on the partner forum so we are unable to help in this situation.  You can email the booking.com help team using the Inbox icon on Extranet.  You should also find your local phone number here.  Also search under Help for terminate and it will give instructions on various options depending on what you want to do.

6 months ago