We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

cancelling the reservation

I need to cancel the reservation number ***. The guest wrote that a total of 13 people were planning to come to my house. The house has three bedrooms and is designed for a maximum of 6 people. I have already written to him about this three times but did not receive a reply. Please cancel this booking.

1 Replies
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10
BrookAve

 

Hi Igor 

 

There is a big difference between 13 people coming and 13 people sleeping overnight, bear that in mind.

 

So if you want to still cancel try:  

Message guest you do not allow large groups or parties of greater than X. 

 

Say this will be cancelled and they will receive notification to action a confirmation. 

 

Wait for a reply before cancelling as they may be able to explain better and confirm only 6 will be staying and the rest are meeting up there only. or using sleeping bags etc.

 

If the repsonse if not ok and or no response , then ....

Now on right page of details click request cancellation 

 

Now choose option 2

 

Wait, system sends action to guest.  Note they may refuse to confirm.

 

Once they click accept/confirm, the status becomes cancelled 

 

 

If they dont confirm cancelation you will need to contact BdC support instead.

 

 

 

+1
1 month ago