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1

cancelling the reservation

I need to cancel the reservation number ***. The guest wrote that a total of 13 people were planning to come to my house. The house has three bedrooms and is designed for a maximum of 6 people. I have already written to him about this three times but did not receive a reply. Please cancel this booking.


11
BrookAve

 

Hi Igor 

 

There is a big difference between 13 people coming and 13 people sleeping overnight, bear that in mind.

 

So if you want to still cancel try:  

Message guest you do not allow large groups or parties of greater than X. 

 

Say this will be cancelled and they will receive notification to action a confirmation. 

 

Wait for a reply before cancelling as they may be able to explain better and confirm only 6 will be staying and the rest are meeting up there only. or using sleeping bags etc.

 

If the repsonse if not ok and or no response , then ....

Now on right page of details click request cancellation 

 

Now choose option 2

 

Wait, system sends action to guest.  Note they may refuse to confirm.

 

Once they click accept/confirm, the status becomes cancelled 

 

 

If they dont confirm cancelation you will need to contact BdC support instead.