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1

Cancelling reservations due to accommodation in quarantine

Hello

We have a small hotel and have been forced to quarantine ourselves, the only 2 persons working here. Does anybody have an idea on how I can cancel the reservations, whose guests arrive tomorrow? This is of course Force Majeure but I can find absolutely no info about how to resolve this situation, only info concerning client stemming cancellations.

All the best, Sven, Garden Hill Hotel, Vallåkra


11
BrookAve

 

Hi Improj01

 

That is because the M.J no longer applies from BdC. But if local law or restrictions are in place and ye  have tested positive, then yes of course you should straight away contact BdC Partner Support by phone. There may be long wait times to get through, but I would also say if its turning into an hour and no progress , in parallel message the guest and then if you have their mobile number send SMS .  

And all the info from BdC on COVID19 is still on the top left of this page - COVID-19 Resources

 

 


For all new reservations made as of 6 April 2020, we will no longer apply Force Majeure conditions that we implemented for guests seeking to cancel or modify their booking due to the current coronavirus outbreak.  These reservations will be treated like any standard booking, according to our policies and procedures. You will be in control of whether, when and how to refund coronavirus-related guest cancellations for reservations made on or after 6 April 2020, based on the policy you have in place, the type of booking chosen by your guest, legal and governmental stipulations and mandatory consumer law.   

As the coronavirus situation evolves constantly, we reserve the right to reinstate our contractual Force Majeure policy. We will continue to frequently update this article with any changes, and we encourage you to bookmark this page. 


 

 

Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 


Kind Regards,

Be Safe, Be Well

 

 

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