We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Cease Operation

How do I cancel my property list?

I'm moving to Victoria and need to cancel my property on the listing 

 

Thanks 

2 Replies
17 Views

9
Sharonpowney

Search Help for 'end partnership' for instructions.

+1
5 months ago
10
BrookAve

How can I remove a property or end my partnership with Booking.com?

 

 

Things you must know and understand before removing a property definitively and terminating your contract:

  • Once the contract termination process is started, it cannot be stopped.

  • For you to be able to terminate your contract with Booking.com, it is necessary that you first honour any outstanding reservations, as well as pay any outstanding invoices.

  • In cases when you are not able to honour any outstanding reservations, you will be required to cover the costs of relocation for guests.

If you still want to remove your property from Booking.com you can follow these steps:

We’d be very sorry to lose you as a partner, but if you’d like to end your partnership with us, you can request contract termination by following these steps:

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘Compose new message’.

4) Select the ‘Account’ topic.

5) Select the ‘Terminate contract’ subtopic, and complete the process by answering all questions.

Note: This contract termination process is designed to expedite your request, and is much faster than asking to have your property removed from Booking.com by our customer support department.

Once you perform these steps, within 14 days and/or after any pending reservations have been honoured and any outstanding invoices have been paid, your agreement with Booking.com BV will end. You will also receive an official “Termination Notification Letter” from Booking.com BV. 

If you want to remove your property from Booking.com and end your contract, but you do not see the above functionalities in your extranet, follow these guidelines:

1) Please contact customer support via the ‘Inbox’ tab, with ‘Account’ as the topic.

2) In this scenario, you will also have to close all of your rooms for future dates, so you won’t receive any new reservations. You can do so under your ‘Calendar’ or ‘Rates & Availability’ tab in the extranet.

 

 


Kind Regards

 

 

Contact BdC- Location of Partner Only Phone number and Message methods

 

5 months ago