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Change cancelation and payment policies up to a certain number of rooms

Dear all,

I would like to know if it possible to set a new policy with the following restrictions:

For all bookings from 5 rooms and up must be applied the followings:

  • Reservation only with credit card,
  • Free cancelation 10 days prior the arrival date, and 
  • A fee of 50% of the entire amount of the reservation if booker fail to cancel on time or 'No show'.


Is the above feasible?

Thanks in advance,

Stam, Carl von Clausewitz Hotel.

SK Zai 2 years ago

I agree with this. It will help a lot of people. I think a new policy guide should be set up.

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Community Admin 2 years ago

Hi Hotel Carl von Clausewitz  and SK Zai ! Thank you for your post! We appreciate the feedback given, however at the moment it's not possible to set different cancellation in case the reservation is done by a group. 


james lock 2 years ago

Hey, Can we book the advance for rooms, and some time need to cancel the registration, can we gett he refund back in our account? I need some info about it. Thank you