Change dates of a booking


I am trying to change the dates of a booking (at a guests request) from August 2021 to July 2021. I can't work out how to do it.

I don't seem to be able to change the dates of the guests booking because the new dates are earlier than the booked dates.

Am I missing something simple? I can't choose the new dates.

Any help would be very welcome.

Thank you.

Sharon Powney

There do seem to be some changes that the system does not allow.  Either get guest to cancel and rebook or contact help team (this is partner forum) using Inbox icon, booking.com messages.

Louise Sweeney

Thank you Sharon for getting back to me. I will do as you suggest.

All the best and thanks again.



Previously it was quite easy to cancel or change date but there is some problem since last few times back. system do not allow so better to the guest to cancel and re -booking.