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1
Answered

change of property owner

I have two properties listed and I am going to sell one of them.

The new owner would like to take over my contract and continue to rent out the property.

What is the best way for me to do this?


11
BrookAve

 

Hi  Chez

 

My property is under new ownership. What should I do? 

 

If your property is undergoing a change of ownership, follow these steps below:

Step 1 (if you are the existing owner):

You can get in touch with us via the inbox in the extranet. Just make sure you include the following information:

  • Date the new owners will take over.
  • Their name and email address.
  • New owner`s telephone contact numbers.

 

 

Step 2:

We’ll contact both you and the new owners confirming that we’re aware of the upcoming change.

If you are the new owner:

You’ll get a link to fill out the following information:

  • Financial details, including invoicing information and your VAT number. IBAN numbers are required if you’re in a SEPA (Single Euro Payments Area) country.
  • Please fill out your details (phone and email address), then read and agree to our terms and conditions.
  • This will be sent to our Credit Control Team to review. Once you get confirmation of your new contract, you’ll also be sent a copy of our terms and conditions.
  • A second email will include a link to set up your password so that you can access the Booking.com system.

 

 

Please note:

The information we’ve highlighted above is essential for our Credit Control Team to be able to set up the new contract. Without this information, we won’t be able to create the new agreement.

For non-SEPA countries, we’ll request a direct debit agreement to be set up.

 

 


 Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

*** public main lines via Where you can reach us

 

how to contact partner support via private assigned number in inbox

B.
Account Adviso…

Hello Chez,

Just a tip, you might want to inform the New Owner that there could be possibly a "down time" after change over date. This means that the property will not be live on Booking.com temporarily. The New Owner will need to get connected to the Channel Manager before going live, to prevent issues going forward (unless a Channel Manager is not being used).

Cheers.