change of reservation date
A costumer is asking me for a reservation date change due to the covid situation in Spanish.
He needs to change it to august and we are willing to do that accepting the same amount of money we were going to charging him this month. However, we told him to do the change through the web page cause we dont have the ways to do that on booking (or thats what i think) and he says he can´t do so.
What can we do?
Thank you so much