We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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Changing dates during cancellation period

I have a guest who wants to cancel within the 24hr policy and rebook on a different date.  How do I do it.  When I change the booking dates it won't let me.  I presume because of the cancellation policy.  Any help please?tx

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BrookAve

 

Hi Michelle Gillgarro

 

As you have already agreed with guest, then you just need to trigger the cancellation process, guest gets notified and clicks to confirm, then auto refunded if prepaid to bdC.

 

Then guest just books new dates.

 

Open reservation details, on right pane click request cancel and choose option2.

guest gets notified and clicks to confirm.

 

All done, now the guest can rebook.

 

Note: if you meant is without 24hours to original check in, if cancel greyed out, then you need to phone BdC support.

 

Kind Regards

 

Dedicated Partner Contact Options - Visual Guide

+1
1 month ago