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1

Channel Manager

Good morning, We work with RoomRaccoon (our Channel Manager). Since the beginning of April we experience that the automated documents that are set up in RoomRaccoon do not reach our Booking.com guests anymore. Before April, these automatic documents were always send to our guests that booked via booking.com; then they were delivered via your chat system. We asked RoomRaccoon if they can solve this. Some employees from RoomRaccoon checked the logs from their side. For instance for reservation *** > the log for that reservation shows that RoomRaccoon sends the message successfully, and so my question to you is how this can be solved? This is the log: 2021-05-30 20:50:04 1lnSNo-0004Sf-QZ <= noreply@roomraccoon.com U=rms P=local S=33185 id=792db6b1b242b47f0396c0cdf1739fb1@swift.generated T="Boekingsbevestiging Schutterhofstraat 30" from <noreply@roomraccoon.com> for *** ***2021-05-30 20:50:06 1lnSNo-0004Sf-QZ => *** F=<noreply@roomraccoon.com> R=lookuphost T=remote_smtp S=34496 H=mxa-0032a201.gslb.pphosted.com [185.183.29.154] X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=yes C="250 2.0.0 38uwsnjpcf-1 Message accepted for delivery"2021-05-31 11:47:40 1lngOS-0000YO-TU <= noreply@roomraccoon.com U=rms P=local S=33022 id=defe6121be51ec0075b772f825bed830@staging.roomraccoon.com T="Boekingsbevestiging Schutterhofstraat 30" from <noreply@roomraccoon.com> for ***info@benbdeschuur.nl2021-05-31 11:47:42 1lngOS-0000YO-TU => *** F=<noreply@roomraccoon.com> R=lookuphost T=remote_smtp S=34345 H=mxa-0032a201.gslb.pphosted.com [185.183.29.154] X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=yes C="250 2.0.0 38uyh0mf4y-1 Message accepted for delivery"2021-05-31 12:01:37 1lngbx-0007Wk-DN <= noreply@roomraccoon.com U=rms P=local S=33022 id=804ce4b47fc6c1ea883b10454414e701@staging.roomraccoon.com T="Boekingsbevestiging Schutterhofstraat 30" from <noreply@roomraccoon.com> for j*** info@benbdeschuur.nl2021-05-31 12:01:38 1lngbx-0007Wk-DN =>*** F=<noreply@roomraccoon.com> R=lookuphost T=remote_smtp S=34345 H=mxa-0032a201.gslb.pphosted.com [185.183.29.154] X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=yes C="250 2.0.0 38vjtbsurm-1 Message accepted for delivery" I would appreciate your help, because I have to send all messages in booking.com manually now and it takes me so much time. Looking forward to hearing from you! Kind regards,


11
BrookAve

 

You wont get support for the CM here, next step is to phone partner support to see if they can confim compatiblility, then go back to the CM support provider

 

 

 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile


  10. how to contact partner support via private assigned number in inbox