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Cleaning between guests

I have a client booked, leaving on the day a new Client arrives. [booked now\.  Due to Covid 19 we have to decontaminate the Villa prior to the new Guest check in.   I have requested the new client to leave a day earlier in order for us to deep clean for the new guest [booked in from earlier this year].   Is there an easier way to get hold of booking.com for assistance.

 

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Sharonpowney

You have posted this on the partner forum so we cannot help with this.  Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

Also, you need to make sure you block out cleaning dates in your calendar and then you won't have this problem.

3 months ago