First of all , I would like to inform you how complicated it was for me to find this spot to ask a question. I am nee to Booking and it is seems so chaotic and without any help one feels completely lost. I think at the bottom of your page there should be a Contact us for any questions.
I do hope that some will reply to this.
My question is that I have an upcoming reservation ******* june 14-21. I have noticed that my cleaning fees are not included in the price and I read that I need to request that from my guest. I find that a bit uncomfortable having to ask them to give me 25 euros for the cleaning fees and I am also wondering if the guest is aware of that and what if they are not willing to pay me. How do I deal with all this??
Also , there is a note in my booking that the guest might be paying with a credit card as an executive. Well, that it is not practical neither possible for me as I do not have a POS.
How do I deal with all this??? Another important issue now with the corona virus is our safety. Since we do not know anything about our guests if they have or not the virus...how do we welcome them....is it rude to keep a distance and what if they have some thing ???
These are very important things .
I will be looking forward to your reply.