We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Client has allowed unauthorized people to stay

Property is a 1 Bedroom Apartment for max 2 people.

4 people have now stayed in property overnight.

I've reported it to booking.com

How do they handle it.

 

7 Replies
69 Views

10
BrookAve

 

Hi Raymond Mac Fadden

 

Is the apartment set up as whole unit one price or occupancy rate based?

 

If not occupancy based then why would you need to report it ? 

Thats not a rule, if I book a place and I bring 2 more who sleep on couch etc, then that my perogative.

 

If you want more money, change to occupancy rate based to cure that.

 

If it is already occupancy based rate and they paid for 2 , then yes report it to BdC and have them update the invoice. Hopefully its prepaid and then BdC can charge them the difference.

 


Kind Regards

+1
4 months ago
10
BrookAve

Whole unit price or occupancy rate based setup?

 

Its very difficult to help if you dont meet us half way. and share the right info in detail.

+1
4 months ago
10
BrookAve

please share the property listing link so I can seethe booking options, thanks

4 months ago
10
BrookAve

This is what I was looking for :

https://www.booking.com/hotel/ie/the-mews-apartment-carrigart.en-gb.html

 

This should be added to your partner profile for future reference by others trying t o help.

How & Why Add your Listing to your Partner Community Profile


 

I had a look and i also ran several scenarios on search results to confirm if Occupancy rate based was setup correctly.

 

I can see this is NOT the case at all. You are only setup for  whole unit cost.

 

If someone tries to book for 1 there is no price difference. If 3+ there are no results.

 

 

+1
4 months ago