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Closed Dates


We have just received a booking for our property but I had the dates closed, so I’m unsure how they have managed to book.   

Can anyone help please?

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BrookAve 1 year ago


Hi Tracy,


Are you listed on more than one OTA?


If yes then this can happen. The only sure way to avoid it 99.9% of the time is to utilise a Channel Manager service .

Such as Syncbnb ; cloudbeds; beds24; nobeds; etc





If needed, Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox