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"CLOSED/NOT BOOKABLE" vs "OPEN/BOOKABLE"

Hi!

My property in the extranet is signed as "CLOSED/NOT BOOKABLE" but if I open it on booking.com it is available to book.

Two days ago a person came to my property with a reservation (check-in Dec. 18th, number ***) but I didn't recived any notification and in EXTRANET/RESERVATION there was nothing.

Than I called to your help-line +*** and the consultant told me that the reservation was ok and was already paid.

 

May you help me?

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1 Replies
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M Adamopoulou

Dear Salvatore, this is only a Partner Community.  

Please resend your message request through your Extranet inbox directly to BDC for better assistance.

Merry Christmas 🎄 

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7 months ago