Commission on noshows
We have a problem with very high proportion of no-shows. In Zimbabwe we are unable to take credit card deposits without the physical card at hand. Our cancellation policy is set as non-refundable. When guests no-show, we are unable to charge their credit card and we have to swallow the no-show. To make matters worse, occasionally our staff fail to waive the cancelation fee so Booking.com charges their comission o n the no-show. I cannot find any way to contact a human being at Booking.com to discuss this issue over email. Please can someone in the community or a Booking.com staffer advise possible solutions to this ongoing problem.