We’ve resolved an issue with your invoice payment history

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Concerns re a recent booking - breach of minimum stay

Dear Sirs - with reference to a recent booking - *** - at our Villa in Spain (Property ID ***) you have allowed a guest to book the house for 2 nights which is in breach of my 7 night minimum policy. 

I have other guests who depart the day that this one arrives (3rd Aug) and another guest who is due to arrive on the day this one departs (5th Aug) 

Please cancel this booking and refund the guest immediately 


Russ Williams - Owner 

1 Replies


Have you checked your restriction settings under Rates, Calendar - use List view and open up on left to see your Minimum stay.

You have posted this on the partner forum so we cannot help with cancelling the guest.  Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 


4 months ago