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contact

does anyone have a contact number for customer service

I have cancelled a reservation who was booked with  a non - refundable rate but i want to give full refund. 


11
BrookAve

 

Hi tatiana

 

Until you follow the right procedure, its not yet actually cancelled.

 

To cancel and allow a full refund :

 

  1. Method 1 - Self Service
    1. Open the reservation page, click Request Cancel
    2. Choose option 2, this triggers full refund waiver.
    3. Guest is notified by system
    4. Guest must then click on a link in notification 
    5. System then updates status to cancelled and you should see it too and or get a notification.  
  2. Method 2 - Contact BdC PartnerSupport
    1. ​​​​​​​Notify Partner Support to do it for you, see below 3 options

 


Reminder you cannot post actions requests or any action request on here.

 


 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

*** public main lines via Where you can reach us

 

 


how to contact partner support via private assigned number in inbox