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how the heck can you contact booking .com to manage a cancellation?

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BrookAve 1 year ago


Hi Colin 

Technically you dont instead you should be :

Preferred Method 

  • Contact Guest, direct them to the website , to logon and use Manage Bookings.
  • Then they can activate Cancellation


Secondary Method initiated by You

  • In their details page, click Request Cancellation
  • If deposit or partial prepay or full prepay to you was not done with in the timelimit, choose Option 1.
  • Else choose Option 2, system then notifies Guest and a link to action.
  • This will make full refund if the Guest prepaid BdC on your behalf


If the check -in time /date is 48hours or less then or if urgent you must contact Partner Support.





Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox

colin pander 1 year ago

hi Brookave

thank you for the update it is much appreciated

no wonder i couldn't find it ,typical online based company  ,we don't want to talk to you so we will hide it where the sun doesn't shine .

don't they realise we are customer based and real live situations happen like floods and earthquakes so we need to be able to cancel and not get charged commision .

anyway  thanks for your imput , all the best colin