Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started



how the heck can you contact booking .com to manage a cancellation?



Hi Colin 

Technically you dont instead you should be :

Preferred Method 

  • Contact Guest, direct them to the website , to logon and use Manage Bookings.
  • Then they can activate Cancellation


Secondary Method initiated by You

  • In their details page, click Request Cancellation
  • If deposit or partial prepay or full prepay to you was not done with in the timelimit, choose Option 1.
  • Else choose Option 2, system then notifies Guest and a link to action.
  • This will make full refund if the Guest prepaid BdC on your behalf


If the check -in time /date is 48hours or less then or if urgent you must contact Partner Support.





Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox

colin pander

hi Brookave

thank you for the update it is much appreciated

no wonder i couldn't find it ,typical online based company  ,we don't want to talk to you so we will hide it where the sun doesn't shine .

don't they realise we are customer based and real live situations happen like floods and earthquakes so we need to be able to cancel and not get charged commision .

anyway  thanks for your imput , all the best colin