We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Contact BdC- Location of Partner Only Phone number and Message methods

Hi All,


The pesky BdC web devs have yet again moved its location.... slighty.

It is still via Inbox menu, then Booking Messages.

shortcut: https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/inbox.html


However now when you click on See Contact Option to reveal the phone number to the bottom area of the right pane.... instead a dialog appears.


You pick Topic and Subtopic first.

This then shows some search results for related topics for guides, and now directly below all that :


Need More Help ? Contact us  <<<click on this.


Now you get the Message box revealed and to the right of it the phone number is also revealed.


I can understand the mindset of the BdC web developer for this workflow and thinking behind this.

But this will only enrage people further that are already struggling to navigate and use the search features.


Kind Regards





3 Replies


will add some images later of  the steps

5 months ago
Anatolia Hotel

Good afternoon, I need your help to booking number ***. The guest wants to change the arrival date for next year  (new date 26.07.2021-01.08.2021),our borders are closed again and guests are not able to come. Please allow the guest to change arrival date on. 

The option to change reservations is blocked for my hotel, please can you change the booking dates to next year?

Thank you,

4 months ago


ah come on stop hijacking my guides for your own topics, and click on Start A conversation for your own topic?


Start a conversation  <<<<<<<<<<


You can clearly see this topic is only a guide on how to contact BdC support as a registered Partner ,


WAKE UP and stop being THICKK!!! 

 delete your reply ASAP please, thank you.


To Moderator : If that Anatolia Hotel reply has not been removed by themselves, please go ahead and remove it.




Communities Team   Reminder to delete these offtopic replies, thanks

4 months ago