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Is there a contact number for us to call in the uk to speak to someone?
Hello Blaxhall ship inn! Welcome to the Partner Community. Is there anything I or other fellow partners can help you with?
hi a guest has emailed me to ask for a full refund for her booking at the end of July. Its outside the FM period so do I have to give a full refund?
Hello suzanne rolfe! Thanks for posting, and welcome to the Partner Community. I think it is really important to double-check everything before you proceed.
Here is the information regarding cancellation procedures after April 6: https://partner.booking.com/en-gb/help/legal-security/force-majeure-update-reservations-made-during-andor-after-april-2020
And here how you need to proceed cancellations: https://partner.booking.com/en-gb/help/reservations/if-guest-asks-me-cancel-reservation-what-action-should-i-take-extranet
Please make sure you follow the steps. And let me know if you need help with anything else.