Contacting guest who have cancelled

 Hi Good Day I have been for about a week trying to contact guest who have cancelled via bookings.com.


Not sure if after guest has cancel if we can no longer contact them.

I have sum angry customer sending messages and i can't seem to reply.


Is there anything that can be done for us to speak to them?



Hi, I'm not sure what the problem is here as whenever we've had cancellations we can still send messages - although they may not get through as we've never had a response to them!

As a precaution we always keep a record of the guest's phone number as soon as they book, but delete it a year after they've (hopefully!) stayed to comply with data protection.

Sorry it doesn't help your current predicament but you can at least learn from it.