We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Contacting guest who have cancelled

 Hi Good Day I have been for about a week trying to contact guest who have cancelled via bookings.com.


Not sure if after guest has cancel if we can no longer contact them.

I have sum angry customer sending messages and i can't seem to reply.


Is there anything that can be done for us to speak to them?


1 Replies


Hi, I'm not sure what the problem is here as whenever we've had cancellations we can still send messages - although they may not get through as we've never had a response to them!

As a precaution we always keep a record of the guest's phone number as soon as they book, but delete it a year after they've (hopefully!) stayed to comply with data protection.

Sorry it doesn't help your current predicament but you can at least learn from it.

1 year ago