The contract was terminated, the confirmation is missing. nevertheless it was still booked.

Hi Vera

When you use the End My Partnership procedure, the wizard ends with a dialog saying - this will take up to 14 days or words to that effect.

You should also close rooms in the calendar menu to prevent bookings.

Your next step /action is to phone BdC Partner Support

Reminder Partner Support will never see this. Posting account or action requests here will result in nothing.

 Message or Call BdC PartnerSupport 

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

Kind Regards